DELIVERY INFORMATION & PRICING
We have a number of convenient delivery options for you to choose from calculated at the checkout process.
WHERE DO WE DELIVER?
We Deliver Australia Wide to your Home or Work, PO Box, Parcel Locker or Post Office using Australia Post as our Default Carrier with options to choose other carriers depending on your order size and location.
PRICING - REGULAR FLAT RATE
We offer 3 options for flat rate regular delivery.
This helps us offer cost effective choices dependent on the size of your order.
$10.00 - Regular AusPost Parcel/Satchel (Small) – orders up to 3 standard bulbs or 6 candle/fancy round lamps.
$17.00 - Regular AusPost Parcel/Satchel (Medium) – orders up to 10 standard bulbs or 20 candle/fancy round lamps.
$20.00 - Regular AusPost Parcel/Satchel (Large) – orders over 10 standard bulbs or 20 candle/fancy round lamps.
Orders are capped at the large size ($20.00) unless entitled to our Free Delivery promotions when available.
Signature on Delivery available if required - additional cost $2.95
PRICING - EXPRESS POST
Express Parcels above large are calculated on your delivery location and the actual weight or cubic weight of your order whichever is greater. Cubing prices are shown at the checkout once you have registered your delivery address.
$15.00 - Express AusPost Parcel/Satchel (Small) – suits up to 3 standard bulbs or 6 candle/fancy round lamps
$22.00 - Express AusPost Parcel/Satchel (Medium) – suits up to 10 standard bulbs or 20 candle/fancy round lamps
$30.00 - Express AusPost Parcel/Satchel (Large) – suits up to 20 standard bulbs or 40 candle/fancy round lamps
Cubing - Calculated at the checkout once your delivery address has been registered.
Signature on Delivery available if required - additional cost $2.95
ORDERS OVER $250 - FREE AUSTRALIA WIDE REGULAR PARCEL DELIVERY
Minimum spend $250inc GST.
No voucher code required - free regular delivery is automatically applied at checkout.
Add Signature on Delivery if required – No additional cost.
Free delivery is a limited promotion and not available for orders delivered outside Australia.
PACKAGING OF ITEMS ARE
- Wrapped in protective material (bubble wrap or similar).
- Placed in an additional cardboard box for added protection during transportation.
- Fitted into a Satchel to prevent moisture damage during transportation (excluding very large parcels).
DEFAULT DELIVERY OPTION
The default delivery setting at the checkout is set to the most cost effective option (usually Australia Post).
DO WE DELIVER TO PO BOXES?
Yes we deliver to PO Boxes, Post Offices or Parcel Lockers in addition to home or work using Australia Post.
ORDER PROCESSING TIME
Once your order has been received we usually dispatch your order on the same or next business day when possible, we aim to have your order dispatched within 2-5 business days (excluding weekends).
DELIVERY DISPATCH LOCATION
Orders are dispatched from South Australia, Australia.
WHAT DAYS SHOULD YOU EXPECT DELIVERIES
Deliveries occur on Business Days Monday - Friday.
No Deliveries are made on Weekends or Public Holidays unless prior arrangements have been made (public holidays in different states can effect delivery times).
WHAT IF YOU’RE NOT AROUND TO RECEIVE THE ORDER?
Please choose Australia Post as your Delivery option as they will attempt to deliver to your Delivery Address, if no authorised person is at the location it will then be left at your local Post Office or in a safe location depending if you requested signature on delivery.
If your require your order to be left at your delivery address unattended please indicate with Permission to leave at address if no one is in attendance via the Leave a message option at the delivery stage of the checkout when completing your order (Only if you feel your order can be left unattended in a secure location as sometimes orders can go missing when left unattended).
We can deliver to a Post Office, Parcel Locker or PO Box in addition to your Home or Work address.
INTERNATIONAL CUSTOMERS
We can Deliver to many locations around the world (Please check our products are suitable for your region before purchasing) please contact us if your country is not enabled.
Once registered with a delivery address outside of Australia all prices will be calculated less Australian Goods and Services Tax (GST).
Important Note: Import duties, taxes, and bank charges are not included in the item price or postage cost these charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
International transaction fees and Foreign currency conversions may apply as all transactions are processed in Australian Dollars ($AUD).